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 | ..can I help you..? |  |
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 | yes, the last technician I spoke to there told me to reformat the computer, and call back, and you would help me reinstall my NIC card drivers, get me back online, help me set up and configure my home network, set up my 6 email accounts, and reinstall my entire security software package... |  |
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 | sure, Id be happy to help you with that. but first..do you remember the name of the last agent you spoke with..? |  |
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 | ... |  |
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 | I just need to place you on hold for a moment while I go kick someone's ass.... |  |
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