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 | I had a devil of a time getting a refund from iTunes yesterday. | |
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| I thought iTunes was free? | |
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| No, I rented a movie and it wouldn't download. I tried everything. So I just wanted a refund. Took me four hours to figure out how to even initiate that. | |
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| In the digital world the end user assumes all the responsibility. | |
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| Is that Nietzsche or something? | |
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| No. I think it's Scotch Man. | |
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